Brief Interruption....

We interrupt the HRB Pic Review to wish Melissa

A VERY HAPPY 14TH BIRTHIDAY!!!!!

Monday, March 1, 2010

(at about 8am, if memory serves me....??)

HRB VI - The FOS

But first . . . the breakroom! An important part of any business. This one happen to also be the other half of our Manager's Office.




And (finally!) the Fortress of Solitude (aka The FOS). If you ignore all the wiring in the ceiling, not a bad place. There are two computers, a printer, pictures of children and grandchildren. We brought the phone network in to the office this week, carpet, even a table that some may recognize from my home office in Idaho.

We can access the Internet and HRB Network, monitor activity at workstations, receive calls and conference with the bee hive of activity upstairs. Soon there will be a wireless network to allow our laptop computers on to the World Wide Web.

We could even prepare taxes if we were so inclined!

Okay, that's it! Everyone who is interested has seen more than they ever wanted to see about our new franchise.

"At H&R Block, You've Got People" No, wait. That was last year's slogan. "Click, Call or Come Over" :o)

HRB V

This is our Office Manager's "office". Computers on the ground to the left in the picture are leaving. All new units have been installed to better serve the customer.

Here, 'Terry the Tech' works to upgrade our network. Operation REWIND took place this past weekend. We had the office re-imaged from a company owned unit to a franchise owned unit.

Another Tax Pro (Sara) comes in on her own time to adjust a filing for a client.

Coming up in HRB VI (the last of the series)? The long awaited Fortress of Solitude (aka Ken & Lynda's office)

HRB III

More 'action' shots.

Here a Tax Pro gives some valuable advise to some poor individual who bought some other tax software and thought he/she could do their taxes at home.

There is alot of paper involved in getting your taxes done right!

Of course, there is the glue that keeps it all together-LYNDA!

HRB II

Now we move inside.

This is one of our three receptionists (Erica). They greet the clients, take incoming calls, collect our fees and keep the office running. We refer to them as our CSPs (Customer Service Professionals)

Below is what the client sees as they are following a tax professional to their work station.

And here are two of our eleven tax professionals working through the tax interview process.

Actually, you can only see our most senior pro (Mary). She has been doing other folks taxes for HRB (and now us) for over 20 years. You can almost see Murry working further behind her with his client.

Can HRB III be far behind?

H&R Block welcomes YOU!

Jeff 'suggested' it was about time for Lynda and I to publish a few pictures of our new enterprise.



First a few views from the street.

Both this picture and above are what one would see heading west on Highway 395 (if you were to stand in the middle of the street like I was).

Next in the series we will take you inside! Stay tuned for HRB II

Below is the same (leased) building looking towards the east.

From 2010-02-26

He doesn't scare anyone.....

Happy Birthday Katelyn

IT'S KATELYN'S 4TH BIRTHDAY!

February 24, 2010

The Cub Scout Promise

I, Kyle, Promise to do my best

To do my duty to God and my country,

To help other people, and

To obey the Law of the Pack.